Customer service manager

Oversees the daily operations of the customer service department, leading customer service agents in successfully achieving company initiatives. Essential responsibilities include training agents, retaining customers, and coordinating with other department heads.

Customer service manager responsibilities:
- Builds strong relationships while acting as a liaison between the customer and the corporate office
- Designs and implements training programs for the department
- Collaborates with other departments to achieve organizational goals
- Collects and analyzes customer service department metrics
- Conducts performance reviews of subordinates
- Leads quarterly meetings with department heads
- Executes related duties as needed

Minimum qualifications:
- A bachelor’s degree in business administration or a related field
- Two years of experience in customer service
- Proficiency in Microsoft Office Suite
- SaaS experience preferred
- Highly organized and detail-oriented
- Demonstrated ability in project management