Ticketing agent

Business Plane Logistics, an international company specializing in time-critical shipments worldwide, with its headquarters based in Chisinau, is looking for a motivated individual who is ready to put their problem-solving skills to work.
What the company offers:

Competitive salary based on your experience;
Full social package;
Coffee & snacks;
Spacious office in the city center of Chisinau;
Salary review after 3 months of probation;
Young and international team;

Responsibilities:

Book and issue flights using the Amadeus GDS and other travel agency booking platforms.
Research to locate the best pricing and offer options according to the client's specifications.
Book transportation, and make hotel reservations for guests in their desired location, ensuring their specifications for their stay are met.
Resolve issues related to bookings, flight schedule changes, and client complaints.
Process rebooking, cancellation, and refunds.
Process payments and maintain accurate records of daily transactions.
Making outbound calls to airlines, consolidators, and suppliers about bookings.
Provide exceptional customer service to Corporate clients.
Builds and maintains relationships with travel and tour suppliers, wholesalers, and tour operators.

Requirments:

English level (B2-C1).
Detail-oriented and highly organized.
Good working knowledge of computer systems/applications.
High attention to detail and following standard procedure.
Ready to work with a flexible work schedule.
Ability to plan, prioritize, and complete assignments within deadlines.

Would be considered as an advantage:

Experience with Flight and Hotel Bookings
Travel Industry background as a Travel Agent handling Leisure and Business Travelers.
GDS knowledge in Amadeus is preferred.
Customer service experience is preferred.